- What is Punjab Government Women’s Helpline and who can call?
- What are the timings for the Helpline?
- How much will it cost to dial the Helpline?
- In case I require legal advice?
- Are there any charges for legal advice?
- How can I speak to a Call Center Agent?
- Is my data protected with the helpline?
- Do I need to have some information before calling the helpline?
- Are there any particular complaints, or I can call for any matter?
|What is Punjab Government Women’s Helpline and who can call?||Top|
|A Toll-Free Helpline # 1043 has been established by the Governemnt of Punjab. Through all-female call centre executives and legal advisors, this facility provides guidance and legal advice to women all over Punjab facing problems related to harassment, property dispute, domestic violence, etc.|
|What are the timings for the Helpline?||Top|
|Helpline is operational from Monday to Saturday between 8:00 AM – 4:00 PM|
|How much will it cost to dial the Helpline?||Top|
|Calling from a landline number will be free of charge; however while calling from cellular companies will cost as per the package plan.|
|What if I require any professional legal advice?||Top|
|Helpline staff is trained and experienced to answer the queries or launch complaints. In case of further legal guidance is required, legal advisor is available to cater to the queries in the light of the current legal framework.|
|Are there any charges for the legal advice?||Top|
|Legal advisors are available for the helpline and assisting complainants free of cost over the phone.|
|How can I speak to a Call Center Agent?||Top|
|Upon dialing Helpline # 0800 933 72, caller will be asked to select the preferred language i.e. (English or Urdu). After language selection, the call will be transferred to an available agent. The caller can ask for guidance, help & information, in case of legal advice the call can be transferred to the available lawyer.|
|Is my data protected with the helpline?||Top|
|Data is protected at all times and will only be shared with concerned personnels.|
|Do I need to have some information before calling the helpline?||Top|
It is always advice to have the following information handy:
Call Center agent will assist you and provide you relevant information or gather the information to lodge complaint.
|Are there any particular complaints, or I can call for any matter?||Top|
Helpline will evaluate the nature of call and will advise in case a complaint needs to be lodged; however helpline is taking complaints such as:
Once the complaint is lodged, it is to be followed up by the government officials through advice from the Chairperson PCSW.